Job Vacancy Karachi, Sindh Position Customer Care Desk – Import at Optimum Advisory

Optimum Advisory is currently seeking applicants for the position of Customer Care Desk – Import in Karachi. This role is Full-time.

We are specifically seeking individuals with strong skills and at least beginners/seniors experience. Besides technical expertise, we highly value integrity, discipline, and a strong sense of responsibility in our staff.

Optimum Advisory, operating in the (according to the company) industry, invites interested candidates to apply for this position and join our team.

Job Information

Company:	Optimum Advisory
Position:	Customer Care Desk – Import
City:	Karachi, Sindh
Province:	Sindh
Education:	Confidential
Salary:	PKR 65.000 - PKR 260.000 per Month
Job Type:	Full-time

Job Description

To manage and coordinate the Customer Care Desk for Import Operations, ensuring efficient handling of customer queries, timely updates, and smooth import-related coordination. The role focuses on improving customer satisfaction, operational efficiency, and service quality.

Key Responsibilities:

• Serve as the primary point of contact for customers regarding import shipments.
• Respond promptly to customer inquiries via phone, email, or in-person, providing accurate information.
• Coordinate with internal teams (Operations, Documentation, Customs, and Logistics) to resolve customer issues and provide timely updates.
• Monitor import shipments, track delays, and proactively communicate status updates to customers.
• Maintain accurate records of customer interactions, queries, and resolutions.
• Identify recurring issues and suggest process improvements to enhance service quality.
• Support the import operations team in daily tasks, including document verification, follow-ups, and coordination with external stakeholders.
• Ensure compliance with company policies, import regulations, and standard operating procedures.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, B.com or BA along with customer service experience

Skills & Competencies:

• Good communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-focused with effective problem-solving skills.
• Proficient in MS Office and shipment tracking systems.
• Ability to handle customers politely and professionally.

Salary – 45K – 50K

Location: Clifton Gizri, Karachi

Job Type: Full-time

Work Location: In person

Benefit

• Opportunities for promotion
• Access to the latest technology
• Professional networking opportunities
• Valuable work experience
• Work-life balance
• Recognition and performance awards
• Professional training
• Collaborative work environment
• Skill development
• Opportunities to contribute to business growth

Requirements

• Good Communication Skills
• No Criminal Record
• Minimum Education of High School Diploma
• Minimum Age of 18 Years
• Able to Work Under Pressure
• Physically and Mentally Healthy
• Able to Work in a Team
• Willing to Be Placed in the Designated Work Location
• Experience in the Related Field (Preferred)

Company Address

Province	Sindh
City	Karachi
Google Map	Google Map